Proven Quality Control System

EC’s unique Quality Assurance Program monitors our service in five critical areas:

1. Inspection Reports
We regularly verify the quality of our work after the cleaning is complete. This reporting is shared with you and archived for our records.
2. Quality Control Reports
We ask our customers to rate the quality of our service each quarter. This rating provides objective feedback regarding your individual satisfaction.
3. Personal Visits
We take the initiative to visit your building during office hours to discuss your needs.
4. Customer Requests
We electronically track our customer communication and requests to ensure timely completion.
5. Accountability
We record and review each of the above categories with both management and cleaners to confirm consistent service excellence.